Privacy and Data Policy
We respect your privacy and are committed to protecting it. This page explains what information we collect when you use our system to manage and monitor irrigation sites, how we use it, and the choices you have.
Information We Collect
When you use our system, we may collect:
- Account details – Name, email, phone number, and organization information so we can create and manage your account.
- Site details – Information about irrigation sites, including controller and station data. Some stations may be linked to a home address or a common area within a community.
- Technician information – Contact details for technicians who are invited to inspect, repair, or replace equipment.
- Usage data – Basic logs of how you use the system (such as login times and actions) to improve reliability and security.
We do not collect payment card information directly through our platform.
How We Use Your Information
We use this information to:
- Provide you with access to the system and its features.
- Help you manage sites, controllers, stations, and technician assignments.
- Send important updates related to your account or system performance.
- Improve the reliability, security, and user experience of our platform.
We do not sell or rent your personal information to third parties.
Sharing of Information
We only share information in limited cases:
- With authorised technicians or account owners so they can perform their activities.
- With service providers that help us run the platform (like hosting and security services).
- If required by law or to protect our rights and users' safety.
Data Security
We use industry-standard security measures to protect your information from unauthorized access, loss, or misuse. While no system can be 100% secure, we continuously monitor and improve our protections.
Your Choices
- You can update or correct your account details anytime through the system.
- You can request discontinuation of your account by contacting us.
- You can opt out of non-essential communications (if any) (like newsletters or product updates).
Children's Privacy
Our system is not intended for children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make major changes, we'll notify you by email or within the system before they take effect.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out at:
support@wetchex.com| [contact number]